Privacy Policy
How we use, store and protect the information you share with us.
This privacy policy explains how SGS Window Installations ("SGS", "we", "us") collects, uses and protects information you share with us when you visit this website, request a quote, or engage us for installation work.
Who we are
SGS Window Installations is a UK-based home-improvement company based in Staffordshire. You can contact us by phone (01785 308 226), by email (sales@sgswindowinstallations.co.uk) or via our contact form.
What we collect
- Information you give us — when you submit our contact form, we collect your name, phone number, email address, postcode, the products you're interested in, your property type, and any message or photos you upload.
- Information collected automatically — when you browse the site, our systems log standard request data (IP address, browser type, pages visited) for security and analytics. Optional analytics cookies are loaded only after you accept them via our cookie banner.
How we use your information
- To respond to your enquiry and prepare a quote
- To arrange and carry out a home survey or installation
- To stay in touch about your project (where you've consented)
- To improve our website (anonymous, aggregated analytics only — and only after you consent)
How we store your information
Your information is held securely on systems we control and is accessible only to SGS staff who need it to handle your enquiry or installation. Photos you upload are stored outside our public webroot — they are never browseable from the internet. We retain enquiry records for up to seven years to satisfy UK accounting and warranty obligations.
Who we share with
We never sell your information. We may share limited data with:
- Manufacturers, when ordering products specifically for your installation
- Finance partners, only if you've applied for finance through us
- Our IT and email providers, who process the data on our behalf under written agreements
- HMRC, our accountants and auditors, where required by law
Your rights under UK GDPR
You have the right to access the information we hold about you, to ask us to correct it, to ask us to delete it, and to object to certain processing. To exercise any of these rights, email sales@sgswindowinstallations.co.uk and we'll respond within 30 days.
You can also complain to the UK Information Commissioner's Office (ico.org.uk) at any time.
Cookies
We use a small number of cookies. Essential cookies are required for the site to function (login, form security). Optional analytics cookies are only loaded once you've accepted them — see our cookie policy for details.
Updates
We may update this policy from time to time. The latest version is always available at this URL.